Recruitment
FAQs



Everything you need to know about working for Twin Summer Centres.

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Recruitment FAQs

Please select from the topics below. If you cannot find the answer you are looking for, please contact us.


+Working for Twin Group FAQs

Why work for Twin Summer Centres?
  • Experience. Working for Twin Summer Centres is a rewarding and varied experience – no two days are the same.
  • Location. All of our summer centres are in beautiful locations throughout the UK.
  • International mix. One of Twin’s main aims is to have a great international mix of both students and staff, which is reflected in the sales policy. Some companies are happy to fill centres with only one or two nationalities; Twin limits the agents to maximum numbers to avoid this.
  • Shared goal. Everyone has the same goal: to have a productive and enjoyable summer! Productive and enjoyable for the students, the leaders, all Twin staff and the colleges. Twin are constantly looking for ways to improve the experience for everyone, not just the students!
  • Learning about teaching. Summer centres are a great place for new teachers to learn their trade and mix with other teachers, sharing ideas and techniques gathered from different sources and experiences. Twin encourages teachers to interact, (for example, by putting joint lesson planning on the timetable), and offers Teacher Development sessions during the summer. We would like teachers to gain as much as possible from the experience.
  • Fun while earning. They are also a great place to have fun whilst earning and gaining valuable experiences to put on your CV.
  • Part of the family. Another aim is to have a small portfolio, providing quality courses we can all be proud of, and operated by a friendly, professional ‘team’ with a family feel, so the staff will to return every year and feel able to contribute to the success at any time of the year, not just summer.
  • The chance to try out new roles. Summer centres provide staff with the opportunity to, for example, gain experience in a managerial role, maybe for the first time. Experienced teachers that spend their year in the classroom abroad can test out if they would like to move into management by taking on a management role in a summer centre. Twin likes to encourage and help new managers to develop. One could start as a Director of Studies in a small centre and move to a bigger centre the following year, and maybe even move on to be a Centre Manager after that.
  • Future Opportunities. Twin Summer Centres are part of Twin Group, a large and varied company, which can offer many different career opportunities, career development and progression. Several of the Twin middle and senior managers have worked their way through the ranks, or been recruited once they decided to relocate back in the UK from living abroad, on the basis of work done in summer centres.
What is Twin Group?

Founded in 1993 by twins Caroline and Jacqui Fox, Twin Group has grown rapidly to become a major provider of training solutions, English language courses and travel services for students from all over the world. Operating from our modern London HQ in Greenwich, we also deliver government funded programmes for British residents leading to employment opportunities in the UK.

For more information on Twin Group please visit our main website www.twinuk.com.

+Who can work for Twin Summer Schools? FAQs

What is the profile of a Twin Summer Centre employee?

Twin values diversity and we aim to have a wide cross-section of people with different skillsets working in our summer schools. Even though the roles in summer centres vary, there are some attributes which are necessary to succeed in all areas. You need to be a positive, enthusiastic person, with the ability to motivate and encourage students. You need to be proactive and willing to go the extra mile to make the centre a success. Being a team player is key and integral to the running of the centre. Finally, and perhaps most importantly, we should all share the same goal of ensuring the students have the best experience possible.

For further information on requirements for each role, please see the job specifications.

I am not an EU citizen, can I still work in a Twin Summer Centre?

If you are not an EU citizen, you must provide proof that you are eligible to work in the UK at the application stage. .

If I am not a native speaker of English, can I apply?

Twin will consider all applications from potential staff who have a high level of English (minimum C1 Level – Proficient). The summer centre is an environment to encourage students to improve their English language ability; so, we need to ensure all staff have a high level of English to facilitate this.

+Application FAQs

Do I need to complete the Twin application form?

Yes, we shortlist on the basis of your application form and attached CV.

I have worked for Twin before; do I have to go through the application process again?

If you wish to return to the same position you previously held, complete the ‘Returning Staff Application’.

I am only available for one of the two months, should I still apply?

Our summer centres run for up to seven weeks over July and August, and we need staff who are available for the entire time a centre is open; please only apply if you are able to commit to the entire summer period. Please refer to the individual centre pages for opening dates.

How long are the contracts offered by Twin Summer Schools?

Contracts generally range from 1 to 6 weeks. We are usually able to offer longer contracts for candidates who are more flexible.

Why do I need to provide references?

References are checked to verify your previous experience; please ensure the contact information for your referees is accurate.

What is the induction process?

Induction will take place at our HQ in London Greenwich and you will need to be available for the entire day. For activity leaders, this will also involve a mock excursion in Greenwich. Lunch will be provided, but travel costs are not covered. The induction will be held on a Saturday in June (date to be confirmed). Please note that your attendance at the induction is mandatory.

What is a DBS check?

A DBS (Disclosure and Barring Service) check, helps employers make safer recruitment decisions and to prevent unsuitable candidates from working with children. It replaces the previously used CRB (Criminal Records Bureau) check.

+Working in a Twin Summer Centre FAQs

How many hours a week will I work?

You will not be expected to work more than the maximum number of hours a week, which is 48. Hours will vary dependent upon the role held. All staff will have one full day off per week.

How many days off do I get per week?

You will get one full day off per week, which will be confirmed by the Centre Managers once staff rotas have been completed.

Do staff ever have the chance to move centres?

Due to changing student numbers and needs, staff will occasionally be required to work in another centre. We aim to keep staff in their chosen centre; however, this is dependent upon student numbers.

Is there a uniform?

Activity Leaders and Choreographers are provided with Twin Polo shirts, which they must wear when on duty. They should wear practical clothing which is suitable for delivering the activity programme. Other staff are expected to dress in a smart, professional manner. T-shirts, ripped jeans and flip flops are not acceptable.

+Staying in a summer centre FAQs

What is included in residential/non-residential positions?

Residential centres: Accommodation on-site for the length of your contract and three meals a day*. For some contracts a contribution for this is made from your salary.

Non-residential centres (London Only): Full board homestay accommodation in South-East London for the length of your contract. For some contracts a contribution for this is made from your salary.

*If students are off-site on excursions, packed lunches will be provided for staff.

Do all staff have single rooms?

We try to provide staff with single rooms, but this cannot be guaranteed. You may be asked to share a room with another staff member of the same sex.

Can I leave residential accommodation in the evenings?

You may leave residential accommodation in the evenings if you do not have any supervisory duties scheduled. For health and safety reasons all members of staff leaving campus must sign out and sign in again on return. You must be prompt with your return time to the centre and be ready to start your duties at the agreed time.

Can I drink alcohol and smoke?

Do not smoke or drink alcohol in front of students at any point. This will be dealt with severely. Staff are reminded that they are expected to act responsibly at all times, on and off duty, especially when in the vicinity of young students.

Is parking available at your centres?

Limited parking is available at some centres, therefore we must know in advance if you intend to travel by car as a parking space is not guaranteed.

Is there Internet access for staff?

Staff may have access to a computer with the Internet during office hours. As the number of computers is limited, do not expect to be able to use the Internet in every break. Some centres have Wi-Fi which may be free, other centres issue a small fee.

What do I need to bring to the centre with me?

You should bring enough clean clothes for at least one week as centres/homestays will only wash clothes once a week. It is not advised to bring valuables as we do not guarantee that a safe will be available.

+Payment FAQs

How/when will I be paid?

Summer Staff are paid monthly. Their wages will be transferred directly into their British bank account and they will be given their pay slip by the Centre Manager/receive it through the post.

I do not have a British bank account, can I be paid another way?

Employee salaries can be paid into a international bank account, however the staff member will be responsible for paying any transfer fees, which will be deducted from their salary.

Do Twin Summer Schools pay holiday pay?

Twin pays statutory holiday pay; this is paid on a monthly basis.

+Teaching in Twin Summer Schools FAQs

Am I qualified to work as a teacher in a Twin Summer School?

If you have, at least, the CELTA, Trinity TESOL, or an equivalent* and a University degree, you are qualified to work in one of our summer schools. We also take on teachers with QTS (i.e. a PGCE - in English - and at least one year’s experience).

* Candidates must have at least six hours supervised teaching practice and at least 100 hours of ELT or TESOL input.

What resources are provided?

Twin creates a curriculum written specifically for summer centres. These are ready to use and require little preparation and photocopying. There are a limited number of photocopiable resource books on site, but it is intended that teachers will for the most part adhere to the prescribed syllabus.

How many students are in a class?

We have a maximum of 15 students in a class.

Are classes observed?

You will be observed at least twice by the Director of Studies and/or the Academic Manager in the interest of quality control and teacher development.

Classes may also be observed by British Council representatives as a routine part of their assessment.

Group leaders may also request to observe lessons so they can learn about our methods. You will be given advance notice if a group leader wishes to observe your class.

Will I have access to a photocopier?

All teaching staff will have access to a photocopier. However, Twin is an ECO school, and as such provides a syllabus, which keeps photocopying to a minimum.

Please note that the use of a photocopier must be in compliance with the CLA licensing.

Am I qualified to work as a Director of Studies?

If you are diploma qualified (Delta or equivalent) and have 3 years EFL teaching experience then you can apply for the position of Director of Studies.

+The students FAQs

What nationalities are the students in the centres?

The students in our summer centres come from all over the world. Our biggest markets are: Italy, Spain, Russia, Turkey, China, Saudi Arabia, and France.

How old are the students?

The age of students varies for each centre; our standard age range is 8-17.

+Getting to the centre FAQs

Do Twin pay travel expenses?

Twin do not pay travel expenses for centre staff; this includes travel for inductions.

Non-residential (London only) staff will be required to make their own way to their centre. For those using public transport, we aim to place you in accommodation within a 45 minute commute of the campus; however, there can be external influences which make travel time longer.

If you are moved from one centre to another during your contract, we will reimburse that expense on production of a valid receipt.

Please note that for residential centres, staff will be based on-site and no commuting to the centre will be required.

+Post Summer FAQs

Will I be able to use Twin as a reference after working in a summer centre?

Twin HQ will be able to provide a reference confirming the dates that you worked for Twin, your position and areas of responsibility.

Are returning staff rewarded with any benefits?

We value returning staff and usually give them priority when it comes to assigning staff to centres. We like to promote from within Twin whenever possible and our managerial staff are often staff members who started off working with Twin Summer Centres in a role with less responsibility and worked their way up. There is also a loyalty increment added to your basic salary for every year that you return to work with Twin up to a limit.

Who should I contact if I have a question that is not answered here?

If your question is not answered above you should send an email to hr@twinuk.com


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