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Our number one concern is the well-being, welfare and safety of our students.

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The wellbeing, safety and welfare of young people who study with us is our most important concern. It is important to ensure young learners  have a happy, amazing experience and that they feel supported. We have clear policies for the welfare of all students. These standards are followed by all staff, students and volunteers who are working with young people. We also have a clear safeguarding policy for vulnerable children, young people and adults.  

All our staff, including teachers, activity leaders and volunteers have to do DBS security checks (or similar police checks if they are from outside the UK) prior to employment. All of our homestay hosts have their accommodation carefully checked.

As a parent, or an agent arranging tours for groups of young people, we know you may have questions and concerns about your child/groups' wellbeing, safety and welfare. Our senior management team have many years experience in the providing educational tours for young people from all across the world.

Our safeguarding policy includes the following:

  • 24/7 support service
  • 15:1 student to staff ratio during lessons
  • Students aged 13 and under are always accompanied during excursions
  • Boys and girls on separate areas in residential accommodation or separate homestay rooms
  • Nominated welfare person in each centre
  • Dedicated welfare manager in HQ
  • Mentor for individual students
  • Weekly welfare tutorials for individual students
  • Police checks on all staff

In this section we have identified some key areas in relation to planning the young person’s trip and FAQs in relation to supervision, health & wellbeing and communication for parents and group leaders. If you have any other concerns or questions, please contact us.

Find out more about our welfare:

Twin Group is affiliated and associated with the following professional organisations: