Our number one concern is the well-being, welfare and safety of our students.

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The wellbeing, safety and welfare of young people who study with us is our most important concern. It is vital to ensure they have a happy, amazing experience and feel supported. We adopt straightforward policies for the welfare of all students. These standards apply to all staff, students and volunteers who are working with young people. We also have a clear safeguarding policy for vulnerable children, young people and adults.  

All our staff, including teachers, activity leaders and volunteers undertake DBS security checks (or similar police checks if they are from outside the UK) prior to employment. All of our homestay hosts have their accommodation carefully vetted.

As a parent, or an agent arranging tours for groups of young people, we appreciate that there will be many concerns and questions around wellbeing, safety and welfare. Our senior management team have experience in the provision of educational tours for young people from all across the world.

Our safeguarding policy includes the following:

  • 24/7 support service
  • 15:1 student to staff ratio during lessons, activities and excursions
  • Students aged 13 and under are always accompanied during excursions
  • Boys and girls on separate areas in residential accommodation or separate homestay rooms
  • Nominated welfare person in each centre
  • Dedicated welfare manager in HQ
  • Mentor for individual students
  • Weekly welfare tutorials for individual students
  • Police checks on all staff

In this section we have identified some key areas in relation to planning the young person’s trip and FAQs in relation to supervision, health & wellbeing and communication for parents and group leaders. If you have any other concerns or questions, please contact us.

Find out more about our welfare:

Twin Group is affiliated and associated with the following professional organisations: