Please select from the topics below. If you cannot find the answer you are looking for, please contact us.
Useful information to find answers to common questions
- A padlock (to keep personal belongings safe)
- Water bottles to carry with them when doing sports, activities and excursions
- Appropriate sporting clothes: shorts, T-shirt, tracksuit, cap, sports socks, etc
- Non-marking trainers for indoor sports. Students cannot use their normal outdoor trainers in the sports halls
- Comfortable shoes for walking and sightseeing
- Sun cream
- Personal toiletries, including toothpaste and toothbrush
- Flip-flops to wear in communal bathing areas
- A waterproof coat and/ or umbrella
- Both heavier and lighter clothes, as British weather can be unpredictable
- Name labels on their clothes for the laundry service
- Travel adaptor for electrical items (UK has a 3-pin socket)
- All students staying in Residential Accommodation pay a £50 damage/keys deposit on arrival. The deposit will be returned in full at the end of the course if there is no damage and keys are returned.
- If a student causes any minor damage during their stay or loses their keys, they will lose the deposit.
- For any major damage the full cost of repairs will be charged to the agent/parent.
- There is no damage deposit for homestay centres, but the full cost of any repairs will be charged to the agent/parent.
- It is not a good idea to bring valuables or large amounts of money. Twin cannot be responsible for lost items.
- Students should bring a padlock for their suitcase.
- Individual students: Passports should be given to the Centre Manager for safekeeping. Other cash/ valuables can be stored on request at the discretion of the Centre Manager.
- Groups: Group Leaders are responsible for holding their group’s passports and any cash/ valuables.
- Students should be very careful with valuable items and money when visiting big cities. For example, do not leave valuables in the front pocket of a rucksack.
- Twin cannot change foreign currency, although staff will always help students who want to change money.
+English Lessons FAQs
Students are tested in their first class. Testing consists of a short grammar and written test and an informal interview. If a student is not comfortable in his/her allocated class, for whatever reason, they should inform their Teacher, Group Leader, or directly the Director of Studies.
There are twenty lessons of English classes per week on all programmes, apart from our Intensive English programme which includes an additional eight lessons. Each lesson is 45 minutes.
There are a maximum of 15 students in a class.
- In residential centres lessons will be in the morning.
- In our London homestay centre we operate a ‘zig-zag’ system, which means students will have classes in the morning and afternoon on alternate days.
Our course is specifically designed for teenagers and young learners. The programme ranges from Beginner to Advanced level with an age- appropriate version for under 12s. Also built into the syllabus are Teacher’s Choice, Learner Training, and excursion- based projects and lesson.
Our English courses cover all four skills, focusing particularly on speaking and listening. Grammar, vocabulary and pronunciation are also included. The focus is on real-life communication, building confidence in using and understanding English and promoting understanding of effective learning strategies to enable students to continue their learning after the course.
The classes are delivered in a fun and communicative way, providing learners with new materials and opportunities to practise language. Our teachers focus on developing speaking and listening skills by using pair-work and group-work, discussions and project work.
+Activities and Excursions FAQs
The social programme consists of evening entertainment for residential students, daytime activities and excursions. The daytime activities are a variety of sports, arts & crafts, walking tours, and cultural visits to local places of interest. In residential centres in the evening there are fun activities like discos and talent nights. The students will have one full day and one half day excursion per week.
Please check each individual centre sample programme for details.
Each centre visits different locations. Please check each individual centre sample programme for details.
Sometimes it is impossible to do an activity on the programme, for example, if the programme has ‘Outdoor Sports’ and it rains, it is much better to change the activity. We will do our best to keep changes to a minimum. Twin reserves the right to make programme changes due to circumstances beyond its control or to improve or preserve the quality of the programme and without notice.
To help you further personalize your stay, at each centre we offer optional excursions at an extra cost. Below are the main destinations for each centre:Leamington Spa
Cambridge with entrance to a College, Nottingham, London with entrance to London Eye, Liverpool with entrance to The Beatles story, Cadbury's World (with entrance), Chatsworth House (with entrance).Chichester
Bath with entrance to Roman Baths, London with entrance to London Eye, Salisbury & Stonehenge with entrance to Stonehenge, Leeds Castle (with entrance), Windsor with entrance to Windsor Castle, Hampton Court Palace (with entrance), Brighton with entrance to Brighton Pavilion, Stratford- upon- Avon with entrance to Shakespeare birthplace, Arundel Castle (with entrance).London Eltham
Oxford with entrance to Christchurch College, Canterbury with entrance to Canterbury Cathedral, Salisbury & Stonehenge with entrance to Stonehenge, Leeds Castle (with entrance), Windsor with entrance to Windsor Castle, Hampton Court Palace (with entrance).
Optional excursions can be booked either before arriving at the centre or when the students are at the centre. Optional excursions at the centre are sold at a higher price, we therefore encourage you to book in advance for the best prices.
If you would like to book optional excursions before arriving at the centre, please email the Twin sales team.
If you would like to book optional excursions when you are at your centre, speak to the onsite management team.
Unfortunately optional excursions are only available to groups. It is not possible for individual students to book optional excursions.
Special dietary requirements such as Vegetarian, Vegan, Halal, Gluten-free, and Lactose-free are catered for, but advance notice must be given. Please contact us for further information.
Breakfast is usually continental and may consist of pastries, cereal, toast and jam.
Lunch/ Dinner might be soup, pasta, meat, fish, chips, potatoes, and vegetables. There will always be a choice of dishes and a vegetarian option. There is also fruit and dessert.
It is important students keep an open mind as the food may be different to the food they normally eat. This is a great chance for students to experience food from another culture.
If students are allergic to something, Twin needs to be informed in advance. Students should remind the Centre Manager or their homestay host (if applicable) of their dietary requirements upon arrival.
The students will have breakfast and dinner with the homestay host and a packed lunch during the day.
+Health, Safety and Welfare FAQs
Our supervision ratio is one adult per fifteen students. During lessons, scheduled activities, and excursions, this ratio is made up by Twin Teachers, Activity Leaders, and/ or Managers.
During break times, free time, on journeys to school (homestay only), and airport transfers, Group Leaders may be asked to make up the supervision ratios or supervise their own students. Individuals are always supervised by Twin staff.
Each residential centre has at least one House Parent, who is responsible for ensuring students are safe and happy in their accommodation. They help students with laundry, look after sick students, and deal with any problems during the night.
Individual students cannot opt out of our programme. We need to know where students are at all times to ensure their safety. We hope they will enjoy the programme so much that they won’t want to opt out!
If groups decide to opt-out of the pre-arranged leisure programme, the Group Leaders sign an opt-out form agreeing to take full responsibility for their students.
The parents of students are always welcome at our centres. Please contact the centre in advance to ensure that the student will be available. Parents must not remove their child from the centre without notifying the Centre Manager or person in charge. The Centre Manager will require photographic proof of identification. Students will not be permitted to leave the centre with friends or relatives, other than the father or mother, without written permission from their parents.