Frequently Asked

Useful information to find answers to common questions


Please select from the topics below. If you cannot find the answer you are looking for, please contact us.

+General Information FAQs

What should students bring to the centre?

Students on Standard Programme:

  • A padlock (to keep personal belongings safe)
  • 2 Towels - one for washing and one for swimming (if appropriate)
  • Water bottles to carry with them when doing sports, activities and excursions(Please note that energy drinks, such as Red Bull, are strictly forbidden)
  • Swimming costume/trunks (if appropriate)
  • Appropriate sporting clothes: i.e. shorts, T-shirt, tracksuit, cap, sports socks, etc
  • Non-marking trainers for indoor sports. Students cannot use their normal outdoor trainers in the sports halls
  • Students must bring adequate sun cream for hot summer days. Students will be advised to protect their skin regularly but it is up to them to make sure they do so
  • Personal toiletries, including toothpaste and toothbrush
  • Flip-flops for wear in communal bathing areas
  • As British weather can be unpredictable, students should pack enough summer clothes and warm clothes so they are prepared for all eventualities. Students may need a waterproof coat or umbrella on excursions if it rains
  • We highly recommend that students have name labels on their clothes in order to facilitate an efficient laundry service. Please note that the cost of the delivery service will vary centre to centre.
  • Travel adaptor for electrical items (UK has a 3-pin socket)
  • How many suitcases and bags can students bring? Students can only bring a maximum of one mid-sized suitcase (68 X 59 X 24cm), weighing no more than 20kg and one small piece of hand luggage with them. If they do carry more than this allowance, we cannot guarantee that we will be able to accommodate the excess baggage and extra costs may be incurred should we need to book a larger vehicle for the transfer.

A check list of what to bring can be found in the download section

+Money FAQs

What is the damage deposit? How much is it?
  • All students staying in Residential Accommodation must pay a refundable damage deposit of £50 in cash upon arriving at the centre. This deposit will be refunded to the student, unless any necessary deductions are taken, on departure
  • It is important that students treat the school and the centre with the greatest of care. Any damage resulting from their negligence, even if accidental, will be deducted from their damage deposit
  • Where damage exceeds the amount of the deposit agents/parents will be held liable for the remainder
  • Where an individuals guilt cannot be accurately assessed damages will be shared between the people involved
How much pocket money should a student bring?
  • It is advisable to limit the amount of spending money per student. Twin recommends £50-75 per week
  • This should cover snacks, drinks, a few small presents for family, some basic souvenirs
What does a student do with valuables?
  • Students can ask the Centre Manager to put any valuables in the safe
  • If students do this, they must keep their receipt
  • Twin is not responsible for any money that is not handed in to the Centre manager or for which there is no receipt
  • All passports and airline tickets for individuals will usually be collected upon arrival and held by the Centre Manager for safekeeping. Group Leaders will be responsible for holding their group’s passports and airline tickets
  • Valuable items such as mobile phones can be handed in to the centre manager for safekeeping when not being used by the student. Twin is not responsible for any items handed in for which there is no receipt
  • Students should be very careful with valuable items and money when visiting big cities, such as London, as pickpockets target foreign students. For example, do not leave valuables in the front pocket of a rucksack
Does Twin change foreign currency?
  • Twin is not responsible for changing foreign currency into Pounds Sterling, although staff will always help students who wish to change money

+English Lessons FAQs

How are the students placed in classes?

Students are tested on their first day. Testing consists of a short grammar test and an informal interview. In creating classes, the Director of Studies considers the level of the students’ grammatical knowledge and the speaking ability of the students, as well as their age and nationality, and organises students to get the best nationality mix of similar ages and overall language abilities. Our teachers are trained to ensure that each individual within a class is challenged on a daily basis, whether they are the strongest or weakest in their particular group. If a student is not comfortable in his/her allocated class, for whatever reason, they should inform their Teacher, Group Leader, the Director of Studies.

How many hours of English classes are there?

There are fifteen hours of English classes per week on all programmes, apart from our Intensive English programme which includes an additional 2 afternoons per week of studying.

How many students are there in a class?

There are a maximum of 15 students in a class.

When will the English classes be?
  • Lessons will be in the morning
  • In London centres we operate a ‘zig-zag’ system, which means students will have classes in the morning and afternoon on alternate days.
What are the aims of the academic programme?
  • To help students develop all skills, focusing particularly on speaking and listening
  • To help students build confidence in using and understanding English
  • To help students expand their knowledge of useful and up-to-date vocabulary
  • To help students improve their pronunciation
  • To promote understanding of effective learning strategies to enable students to continue their learning after the course
  • To ensure students develop their language skills outside the classroom and benefit linguistically from their stay in the UK
How is the academic programme structured?

The Twin summer academic programme has been designed to provide a structured learning experience based on practical and meaningful interaction in an English-rich environment.

Our course is specifically designed for teenagers and young learners. The core framework is a graded series of objectives over five levels from Elementary to Advanced plus an age-appropriate version for under-12s. Our objectives are closely matched to the Common European Framework for Languages (CEFR). Our syllabus is flexible rather than prescriptive with a focus on tailoring lessons to the students. The teachers therefore respond to the learners’ needs by adapting the framework to the needs of their learners rather than the other way around.

The syllabus is structured in such a way as to balance new input with opportunities to practise language. Sessions on expanding lexical knowledge and grammar input are delivered in a communicative way to promote skills in listening, speaking, and reading, with particular emphasis on listening and speaking. Our teachers use a variety of methods to cover the core objectives, but with a strong focus on communicative skills. Pair-work and group-work are extensively used through activities from discussions to project work and problem-solving tasks. Students are engaged in games that actively promote learning by activating language in a meaningful and motivating way.

Project Work
All students take part in at least one project during their stay. Teachers encourage students to take ownership of projects by negotiating project topics with them which appeal to their interests. Projects are usually linked to the various topics that are covered throughout the week, for example, students may research the local area, plan a dream school or investigate environmental issues on a global scale.

Learner Training
Each week students will be engaged in different types of learner training to encourage them to be more conscious of and responsible for their own learning, thus promoting independent learning. They will be encouraged to reflect on their own preferred learning styles and prompted to think about personal learning goals.

Will there be a test at the end of the course?

Rather than a formal exit test, students reflect on their learning at the end of each week by taking part in review activities that may include a short test or quiz. However, in keeping with the style of the course these are light-hearted, fun and promote cooperation.

+Activities and Excursions FAQs

What programme will my child be following?

The Twin programme is a variety of daytime sports and other activities, cultural visits to local places of interest, excursions to famous cities and a full programme of evening fun activities, like discos, parties and talent nights. Please see the sample programmes available in the downloads section of this website.

Why should students participate?

Students should mix with other students and participate in all parts of the programme, and are encouraged to do so by the Twin Activity Leaders. This is a good opportunity for students to improve their English skills and have fun. The more students put in, the more they get out!

Will the programme change?

Sometimes it is impossible to do an activity on the programme; for example, if the programme has ‘Outdoor Sports’ and it rains, it is much better to change the activity. We will endeavour to keep changes to a minimum. Twin reserves the right to make programme changes due to circumstances beyond its control or to improve or preserve the quality of the programme and without notice.

Where will the students go on excursions?

The students will have one full day excursion per week, usually to a city or large town, and one half day excursion per week to a place of interest near to the centre.

Each centre goes to different destinations. Please see the sample programmes in the download section for the particular centre the student is going to.

Where do the optional excursions go?

The sample programmes show the typical optional excursions from each centre. Please see the sample programme in the download section.

How much do optional excursions cost and how can students book?

The price of optional excursions usually vary between £25 and £45, depending on the destination and entrances included. Groups can get quotations in advance or when on-site in the centre. Twin will arrange extra optional excursions if there are enough people wishing to go. For this reason, any optional excursion available will be advertised in the centre and individual students (and groups) can book when in the centre.

Is there any entertainment in the evenings?

Exciting and educational excursions are offered in all our centres. Optional excursions are offered each Sunday for students wishing to visit additional places of interest. See sample programmes at each centre.

What exactly is included in the social programme?

The social programme consists of evening entertainment, arts and crafts activities and excursions.

+Meals FAQs

Are special dietary requirements catered for?

Special dietary requirements are catered for where available, but advance notice must be given in order to notify catering staff. Please note that dietary-specific catering may not be available in every centre. Please contact us for further information.

What about food and diets?

The food may be different from the food they normally eat, but it is important students keep an open mind. This is a great chance for students to experience food from another culture.

If students are allergic to something, vegetarian, or only eat Halal meat, Twin needs to be informed in advance. Unfortunately, not every centre can cater to special requirements. Students should remind the Centre Manager or their homestay host (if applicable) of their dietary requirements upon arrival.

Will all meals be included in homestay accommodation?

The students will have breakfast and dinner with the homestay provider and a packed lunch during the day.

+Behaviour FAQs

What are the student rules?
  • Students must comply with Twin rules at all times
  • Students may not leave the school without permission from the Centre Manager or the duty person in charge
  • Residential students MUST have a letter of permission from a parent/guardian in order to leave the grounds unsupervised by a member of Twin staff
  • Students with a letter of permission may leave the grounds only with the express permission of the Centre Manager or duty person in charge
  • Attendance of lessons, excursions and all activities is compulsory
  • Residential students must obey bedtimes and silence must be kept after lights out
  • No food or drink is allowed in bedrooms. Rooms must be kept clean and tidy at all times. Beds must be made before breakfast
  • Male students are not allowed in female accommodation and vice versa
  • Fire escapes are for emergency use only and are not to be used at any other time.
  • Smoking and the consumption of alcohol are strictly forbidden. Failure to adhere to this rule may result in expulsion from the course
  • Students must not possess or supply illegal drugs
  • Students must not touch the fire alarms or extinguishers, unless in an emergency – tampering with safety equipment is a criminal offence in the UK and may result in arrest and/or criminal prosecution. Students who set of fire alarms or tamper with fire extinguishers will have to pay a penalty (Charge will be, for example, approximately Extinguisher = £100, Alarm = £150, though the amount varies depending on the centre)
  • Students must not carry knives, weapons or self-defence sprays
  • Students are not allowed to bring items such as Swiss army knives

When not in class or on an organised activity students cannot:

  • Leave campus
  • Disturb local residents
  • Disturb students in class
  • Use any sports facilities without first checking with a member of Twin staff
  • Cross the main road
  • ‘Hang around’ near classrooms or offices where people are working

Students are expected to abide by Twin Student Rules. If they do not they will receive an official warning. Failure to comply with these rules after the warning will result in immediate expulsion and repatriation at the student’s own expense.

Twin reserves the right to terminate without notice the course of any student whose behaviour is deemed to be unacceptable.

No refund will be made in such circumstances and all transportation and related costs will be the sole responsibility of the student/parent.

Breaking these rules of English Law or persisting in serious anti-social behaviour will be disciplined. In serious cases, students will be expelled and repatriated at their own expense.

+Student Health, Care and Supervision FAQs

Are students able to call home?

Telephones are at each of our schools so that students can contact parents/carers at home in case of an emergency.

On excursions

On excursions it is very important that students do exactly as instructed by twin staff. If a student is late to the meeting point this can cause costly delays. If we cannot contact a student and we are forced to call the police that student may have to pay a fine for wasting police time.

+Communication FAQs

Can parents visit the students?

The parents of students are always welcome at our centres. Please contact the centre office in advance to ensure that the student will be available. Parents must not remove their child from the centre without notifying the Centre Manager or person in charge. The Centre Manager will require photographic proof of identification. Students will not be permitted to leave the centre with friends or relatives, other than the father or mother, without written permission from the student’s parents.

+Feedback FAQs

Why is feedback important?
  • Feedback is very important to us at Twin. We welcome all feedback, positive or negative, especially if it is constructive feedback. We use the feedback to make changes and improvements
  • In the first week of the course the students will be asked for feedback on all aspects of the course. This way we can find out if they have any problems, like feeling homesick, and can act quickly
  • Students (and leaders) will also be given a detailed feedback form to complete at the end of their stay. Students (and leaders) are encouraged to fill this in as honestly as possible to help us to continue to improve the service we provide

+Complaints Procedure FAQs

What does a student do if he/she has a complaint?

The complaints procedure if a student has a problem is as follows:

  • He/She should always first go to the person responsible for the nature of the problem. For example, if a student thinks the class is too difficult, he/she should talk to the teacher
  • If the student is not satisfied with the solution/result, or thinks that the decision made is unfair, he/she should speak to the appropriate manager
  • The manager will inform the student of his/her decision
  • If the student is still unhappy, he/she should email our Admissions Department
  • We will then inform the student of his/her decision
  • If after all this, if the student is still not happy, he/she should contact English UK (

+Parents FAQs

Will I be able to telephone my child?
Twin Summer Centres emergency number is available 24/7 to students, parents and group leaders. Please call 0044 208 297 68 68.
My child will have a birthday while they are away, can you arrange something?
Yes, the centre will supply a birthday cake to help celebrate!
My child is quite a fussy eater, what can I do to help?
Please ask your child to explain to the homestay or centre manager about what they do and do not like when they arrive. Perhaps help with a list or photos of food they like!
My child has a special dietary need, can you help with this?
Yes, but we must have the full facts of the diet so that we can inform the homestay or centre. Ideally if we can receive this information before your child arrives we should be able to facilitate this so that your child will not experience any difficulties during their visit. However, it is important to note that not every centre will be able to cater to a special diet.
What will happen if my child leaves property with the homestay host?
The homestay will make sure it is returned to us, we will then try to return it to your agent/school (we may have to make a charge for this).
What happens if my child is unhappy or homesick?
Please tell your child that they must speak to someone if they are unhappy – in the first place their host family, teacher, friend or any one on the Twin staff. I am sure we will be able to help!
Can my child take valuables?
We would really recommend that the only thing of value they bring is perhaps their mobile phone.
What should they bring with them?
The most essential item is waterproof clothing and comfortable shoes and trainers. There will be lots of walking and sight seeing! A towel for personal use is also recommended.
How much pocket money should they take?
As all of their food, etc. is included, they will need nothing more than money for treats and gifts, etc. It is suggested that no more than £50-£75 per week should be needed.

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