With Twin, parents and agents can rely on us to provide high standards of care and supervision at all times. We provide a compulsory chaperone service for students under the age of 16 in some of our centres (please contact us for more information).
Please see below for any frequently asked questions related to supervision and care.
What happens when they arrive in the UK?
We provide a meet & greet service for all students arriving at the airport for both group tours (where we will meet the group leader) and individuals. If minors are unaccompanied, individual transfers are organised to and from the airport.
Who supervises the students?
The wellbeing, safety and welfare of the students in our care is our number one concern. A member of our staff is on duty at all times, ensuring that 100% supervision is maintained throughout the students' stay. Telephones are at each of our schools so that students can contact parents/carers at home in case of an emergency.
Are the students allowed to leave the premises in their free time?
- A parent or guardian of the student needs to send a letter to Twin as evidence that the student is permitted to leave the premises without a supervisor.
- Students are not allowed to leave the centre without supervision.
Will my child be left alone?
Twin will take all reasonable steps to ensure that children are never left alone and someone knows of their whereabouts.
What happens if my child gets lost?
All groups are given wristbands with an emergency contact number and they will be given a number to ring on their mobile or a public phone so that they will reach a member of the Twin welfare staff 24/7 who will be able to help. Alternatively, they should go to a uniformed police officer and ask for help.